Refund policy

RETURN & REFUND POLICY

We want you and your pup to love every order from Wiggle. If something isn't right, we're here to help.

RETURNS

You may return most new, unused, and unworn items within 30 days of delivery for a refund or exchange. Items must be in their original condition with all packaging and tags intact.

To start a return, email hello@wiggle.dog with your order number and the reason for return. We'll respond within 1-2 business days with return instructions.

NON-RETURNABLE ITEMS

The following items cannot be returned for hygiene and safety reasons:
- Items that have been worn, used, or washed
- Items missing original packaging or tags
- Custom or personalized items
- Final sale or clearance items
- Treats, food, or consumable products

REFUNDS

Once we receive and inspect your return, we'll send you an email confirming receipt. Approved refunds will be issued to your original payment method within 5-10 business days. Original shipping charges are non-refundable.

DAMAGED OR DEFECTIVE ITEMS

If your order arrives damaged or defective, contact us within 7 days of delivery at hello@wiggle.dog with photos of the issue. We'll send a replacement or issue a full refund — your choice.

RETURN SHIPPING

Return shipping costs are the responsibility of the customer unless the item arrived damaged or we made an error. We recommend using a trackable shipping method.

EXCHANGES

The fastest way to exchange an item is to return the original and place a new order for what you'd like instead.

QUESTIONS

Email us anytime at hello@wiggle.dog. We typically respond within 1 business day.