Shipping policy

SHIPPING POLICY

PROCESSING TIME

We pack and send most orders within 1–3 business days (Monday–Friday, not including holidays). As soon as your order is on its way, we'll email you a tracking number.

DELIVERY TIMES

Some of our items ship from our US warehouse and some ship from our partner warehouse in China, so your order may arrive in more than one package.

- Items from our US warehouse usually arrive in about a week.
- Items from our China warehouse usually arrive in 1–2 weeks, and can occasionally take up to 3 weeks.

Each package has its own tracking number, which we email to you when it ships. Delivery times are estimates and can vary with your location and the carrier. If your order is taking longer than expected, just email us at hello@wiggle.dog and we'll look into it right away.

SHIPPING RATES

- Free standard shipping on every US order
- No minimum order — standard shipping is always $0

SHIPPING DESTINATIONS

We currently ship to all 50 US states. We do not ship internationally at this time.

ORDER TRACKING

You'll receive a tracking number by email once your order ships. Please allow 24-48 hours for tracking to update after you receive the email.

LOST OR STOLEN PACKAGES

If your tracking shows delivered but you can't find your package, please:
1. Check with neighbors and household members
2. Look around your delivery address
3. Wait 24 hours, as packages are sometimes marked delivered prematurely
4. Contact the carrier to file a claim

If the package is confirmed lost or stolen, contact us at hello@wiggle.dog and we'll work with you to resolve the issue.

ADDRESS CHANGES

If you need to change your shipping address, contact us within 1 hour of placing your order at hello@wiggle.dog. Once an order has been processed, we cannot guarantee changes can be made.

QUESTIONS

Email hello@wiggle.dog with any shipping questions.